Refund policy

Returns & Refunds

We want you to love your purchase! We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To start a return, simply reach out to us within 7 days of delivery:

If your return is accepted, we will send you a return shipping label and instructions on where to send your package. Please note that we cannot accept items sent back to us without a prior return request.

Damages and Faulty Items

Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately with photographic proof so we can make it right. Faulty items must be reported within 7 days of delivery.

Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (like food)

  • Custom or personalised products

  • Personal care items (like beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Exchanges & Refunds

We only replace items if they arrive faulty. Once we receive and inspect your returned item, we will let you know if your refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take a little extra time to process the payment.

If you need further information about our Returns Policy, please don’t hesitate to reach out to us at shop@saltsofthehimalyas.com.au